Microsoft Dynamics CRM 2011 is a control system of relationships with customers, partners, or contractors, including management of marketing and service activities. This is a very flexible platform with advanced functionality, built on web-based service that lets you quickly integrate with any other information systems for the organization of a unified information space.
Features of the system
- Simplify and standardize the work of sales, increases the productivity of sales people who can work with the system anywhere, from anywhere, on any device over the Internet
- Microsoft CRM allows you to assign goals and objectives for each employee and monitor their implementation
- Provides managers dynamic sales reports at any time and in any sections
- Frees marketing department employees from routine work and increases their productivity
- Provides high quality of marketing data
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Determines the effectiveness of marketing initiatives and calculates the return on marketing investments (Return on Marketing Investments)
- Activates the cross-selling and turn contact center into profit center, rather than costs
- Increases the number of solved requests in the first treatment and reduces the time and cost of permit requests
- Merges information from existing systems into a single application for contact center agents, reducing integration costs
